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K&M HOUSEWARES AND APPLIANCES is family own business, dedicated to provide great prices and service on wide variety of products. K&M offers their customers not only the best in housewares products and appliances but the best in our personalized customer service. No matter what you need at K&M we carry it. We also offer competitive prices for wholesale. If either you are remodeling your kitchen or buying appliances for your new home at K&M we’ll help you choose products that will last a lifetime.
Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.
Returns and Refund Policy: If you are not satisfied with you purchase, you may return it (see exceptions in Paragraph G) within 30 days of receipt, for a refund - subject to the following: A) Contact K&M to receive a Return Merchandise Authorization (RMA) number, to ensure proper handling of the return. Products cannot be returned without an RMA number. B) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its ORIGINAL UNOPENED CONDITION, as shipped, with all packaging, manuals, and paperwork intact and unaltered. C) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with 'FREE SHIPPING' this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. D) The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, unopened condition as per paragraph B, it will be subject to restocking fee. If your return is missing accessory components, or shows obvious signs of use, the restocking fee will be 50% of the final cost minus shipping cost. We do not accept any COD shipments. G) There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned: Non-Returnable items: Knives, Sodastream Machines, humidifiers. Purchases of these items are final. In case any of these items is defective, customer must contact the Manufacturer service center for repair or replacement at the option of the Manufacturer. These items cannot be returned to K&M.
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have accessed your Order History, then please locate the specific order that you wish to inquire about.

What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the 'Contact Seller' link (under the 'Available Actions' header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace sellers to high standards of quality, so you can expect a response back within one business day after contacting us.

What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under 'Available Actions' to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace sellers to high standards of quality, so you can expect a response back from within one business day after contacting us.

If you do not see the 'Contact Seller' link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.





TEL 718 349 1500